Terms & Conditions

Cancellation Policy

In a perfect world, everyone can always make their bookings – however, life is often unpredictable. Booking an appointment at Brisbane Lash Lab is an acceptance of these T&C’s and if you can’t make your booking and need to reschedule or cancel, our salon needs 24 hours notice at a minimum. If you cancel on the same day as your booking, it leaves a gap which is difficult to fill at the last minute – it means that other clients on the wait-list often miss out, too!

– Call or SMS us on 0435 014 005

– Email us at katie@brisbanelashlab.com.au (call or SMS is preferable)

A late-cancellation fee of $50 is charged for late cancellations or no-shows.

Please note If you regularly give us less than 24 hours notice or don’t show up at all without calling, please expect that we will require you to pre-pay for your future bookings.

What should I do to prepare for my eyelash extensions appointment?

To ensure Brisbane Lash Lab is using the appointment time to fill your lashes with extensions please come with clean lashes 

•Remove any eye makeup/contact lenses

•Do not wear waterproof/resistant mascara or liquid eyeliner for at least 48hrs prior your appointment

•Do not tint, perm or curl lashes with a clamp curler at least 48hrs prior your appointment 

•Do not use oil near eye area, inc: oily make-up remover, cleansers, eye cream, sunscreen, etc, near your lashes for at least 24 hours prior your appointment

•Please advise if you have: Eye infection, conjunctivitis, sore/swollen eyes, recent laser surgery, etc

•Weird request – please avoid drinking caffeine before your appointment if possible, as this may cause your eyes to twitch during the application.

Refill Policy

Refills require 40% of the remaining lash extensions. Less then this will be charge either at an extended refill or a fullset. You will be advised before treatment commences.

It is highly recommended all refills are booked in advance to secure your preferred day/time.